Technical Support Engineer
Posted Updated
Description
You will serve as a primary contact for customer questions and issues, managing support tickets and resolving queries directly or with technical specialists. You will maintain customer relationships throughout the support process, develop product knowledge, understand each customer's needs, and explain features that address customer pain points.
Responsibilities
- Manage customer problems from start to finish
- Maintain customer relationships throughout the support process
- Respond to customer queries and involve Technical Specialists when needed
- Develop a comprehensive understanding of the product
- Understand individual customer use cases and needs
Requirements
- Scientific or analytical discipline
- Interpersonal communication
- Customer-facing work
- Problem-solving
- Time management
- Prioritisation