Senior Site Reliability Engineer

You will own production observability, incident response, service-level management, and cloud-infrastructure reliability. You will lead critical incident response, maintain database high availability and disaster recovery, define SLOs and alerting standards, optimize AWS costs, and automate reliability improvements.

Responsibilities

• Participate in the production on-call rotation and lead SEV1 and SEV2 incident management
• Diagnose, triage, mitigate, and coordinate resolution of production incidents
• Own database high availability and disaster recovery, including restore drills
• Define and maintain SLOs, SLIs, error budgets, alerting standards, and operational-readiness processes
• Optimize AWS costs across the multi-account environment
• Drive reliability improvements through automation, observability, capacity planning, performance tuning, and root-cause analysis
• Strengthen resilience, security posture, and operational maturity in PCI-DSS-regulated environments
• Mentor engineers and eliminate operational toil through automation

Requirements

• At least 8 years of experience in Site Reliability Engineering, Platform Engineering, DevOps, or cloud infrastructure supporting mission-critical production systems
• Expertise in AWS, EKS, Kubernetes, Terraform, PostgreSQL, Redis, Kafka, Linux, networking, and observability platforms
• Experience with database high availability and disaster recovery
• Understanding of distributed systems, high availability, capacity planning, and microservices orchestration
• Knowledge of SRE principles, SLO/SLI design, error budgets, alert governance, and toil reduction
• Based in Hong Kong or Shenzhen
• Excellent written and spoken English
• Mandarin