Platform Support Engineer

You will support hybrid and self-hosted deployments from installation through ongoing operation. You will diagnose infrastructure, performance, and reliability issues; lead customer-impacting incidents; contribute fixes to services and deployment tooling; build diagnostic tools; maintain runbooks; and participate in on-call coverage.

Responsibilities

• Support hybrid and self-hosted deployments across AWS, Azure, and GCP
• Debug Kubernetes, Terraform, networking, VPC, IAM, TLS, and cloud-provider issues
• Diagnose backend performance and reliability issues using logs, metrics, and traces
• Lead incident response and communicate clearly with customers
• Submit fixes to backend services, Terraform modules, and deployment tooling
• Build diagnostics, health checks, preflight validation, and self-service tooling
• Write and maintain runbooks and deployment documentation
• Share recurring failure patterns with Engineering and Product
• Participate in an on-call rotation for critical customer issues

Requirements

• Customer-facing technical support, SRE, DevOps, solutions architecture, infrastructure engineering, or backend infrastructure engineering experience
• Kubernetes
• Terraform
• AWS
• Python, TypeScript, or Go
• Observability tooling
• Communication

Benefits

• Medical, dental, and vision insurance
• Daily lunch, snacks, and beverages
• Flexible time off
• Equity
• Wifi and cellphone stipend