Partner Success Manager

You will own technical post-sale relationships for partners from onboarding through renewal and expansion. You will remove implementation blockers, create enablement plans, lead business reviews, educate partners on product optimization, identify new service partners, and support commercial renewal cycles.

Responsibilities

• Own technical post-sale relationships for partner portfolios
• Identify, evaluate, and onboard service partners
• Drive partner onboarding, go-live, adoption, renewal, and expansion
• Diagnose implementation blockers and escalation risks
• Create partner enablement plans covering technical requirements, milestones, KPIs, risks, and value realization
• Partner with engineering, product, sales, and implementation teams to resolve issues
• Lead MBRs, QBRs, and executive briefings
• Identify expansion opportunities and support renewal cycles
• Travel to partner and customer sites

Requirements

• 5+ years in technical customer- or partner-facing roles
• Experience owning post-sale success for enterprise partners or customers
• Technical foundation with engineering exposure or equivalent hands-on experience
• REST and JSON proficiency
• SQL proficiency
• Experience with logs and production systems
• Experience diagnosing technical blockers and resolving partner-facing escalations
• Willingness to work from San Francisco and travel to partner and customer sites

Benefits

• Performance-based upside tied to retention, renewals, and expansion
• Equity
• Full benefits package
• Commission
• Bonus