Medical Front Desk Receptionist

Job Overview

As Front Desk Receptionist you will play a lead role in creating consistently great client experiences from first point of contact through benefits verification and ongoing client care.

Key Responsibilities

• Triage front desk operations, answering phones, checking patients in/out.

• Coordinate patient appointments and clinical care.

• Manage incoming and outgoing shipments and deliveries.

• Verify insurance benefits and collect payments.

• Coordinate with billing department.

• Provide exceptional client service to patients, staff and vendors.

• Support continuity among work teams by documenting and communicating actions, irregularities and continuing needs.

• Maintain the reception area, keep inventory of furniture and supplies.

• Monitor and maintain ambiance, ensuring music/HNTV is playing at right volume and water dispenser is full.

Required Background

• Undergraduate Degree

• Active Medical Assistant License

• At least 2 years of relevant work experience

Desired Qualities & Skills

• Passion for mental wellness and client care.

• Strong problem-solving skills, ability to figure things out on your own when needed.

• Excellent verbal, written, and analytical skills.

• Ability to manage electronic medical records.

• Fluency with Gmail, Excel, Word or Google Drive, etc.