Instructor and Customer Success Manager

You will lead and mentor customer-training professionals and UAV instructors. You will develop and deliver classroom, simulator, flight, maintenance, and scenario-based training; manage operational resources and customer relationships; improve curricula and training outcomes; and support training events, product validation, and demonstrations.

Responsibilities

• Lead, develop, and mentor customer-training professionals and UAV instructors
• Establish team priorities, performance expectations, staffing plans, and development pathways
• Oversee classroom, simulator, flight, maintenance, and scenario-based training
• Develop and standardize curricula, lesson plans, scenarios, practical exercises, assessments, and documentation
• Maintain instructional standards through qualification, observation, coaching, certification, and evaluation
• Manage training records, instructor qualifications, materials, and program metrics
• Coordinate training schedules, aircraft, simulators, facilities, airspace, frequencies, and personnel
• Communicate with customers regarding training requirements, student progress, readiness, and outcomes
• Build customer relationships through engagement, refresher training, and utilization support
• Adapt training for varied technical abilities, backgrounds, cultures, and experience levels
• Support domestic and international training events and deliver instruction as needed
• Incorporate customer and instructor feedback into product and training improvements
• Support product validation, testing, field evaluations, and demonstrations
• Monitor training metrics and improve safety, consistency, scalability, and customer success
• Ensure compliance with policies, safety requirements, security procedures, aviation regulations, and customer expectations

Requirements

• Bachelor’s degree or equivalent education and relevant experience
• 5+ years of technical, aviation, military, or UAS training experience
• 2+ years leading instructors, training teams, or comparable operational teams
• Experience developing and delivering classroom, simulator, flight, maintenance, or scenario-based instruction
• Knowledge of UAS operations, flight and mission planning, aviation safety, and training operations
• Ability and willingness to travel internationally up to 50%, including extended periods
• Ukrainian fluency
• Written, verbal, presentation, and interpersonal communication skills
• Ability to communicate complex technical and operational information to audiences with varied experience
• Experience managing training events, resources, schedules, and customer requirements