Developer Support Engineer

You will diagnose and resolve API and SDK issues in customer codebases using Python or TypeScript. You will reproduce bugs, identify causes, collaborate on fixes, communicate with developers, maintain support documentation, improve support tooling, relay feedback, participate in on-call coverage, and mentor peers.

Responsibilities

• Diagnose, troubleshoot, and resolve API and SDK issues in customer codebases
• Reproduce customer-reported bugs and identify likely causes
• Collaborate with Engineering to resolve issues
• Own support communications through Slack and email
• Write and maintain knowledge base documentation
• Improve developer tools, documentation, and support workflows
• Write scripts, fix bugs, and contribute to internal tooling
• Capture and relay customer feedback to Product and Engineering
• Participate in on-call rotations
• Provide technical mentorship and guide support processes and escalations
• Champion improvements to developer experience and product reliability

Requirements

• Experience supporting developer-facing products in a customer-facing technical role
• Ability to write, debug, and reason through Python and/or TypeScript codebases
• Ability to learn and reason about APIs, SDKs, and developer tools
• Technical problem ownership
• Technical communication
• Knowledge of LLM use cases

Benefits

• Medical, dental, and vision insurance
• Daily lunch, snacks, and beverages
• Flexible time off
• Equity
• WiFi and cellphone stipend