Customer Success Manager

You will own the post-sales customer journey, help customers launch quickly, achieve KPIs, and realize ROI. You will troubleshoot production issues with engineers, provide technical guidance, run business reviews, communicate with executives and practitioners, and identify expansion opportunities.

Responsibilities

• Own the post-sales customer journey end to end
• Drive rapid customer launches, KPI achievement, and ROI
• Diagnose blockers and guide customers toward high-value use cases
• Partner with forward-deployed engineers to resolve production issues
• Educate customers on best practices, features, and optimization strategies
• Identify use cases and expansion opportunities
• Communicate technical recommendations to executive and technical stakeholders

Requirements

• 5+ years in technical customer-facing roles
• Experience owning post-sales success and enterprise customer outcomes
• REST and JSON proficiency
• SQL proficiency
• Ability to interpret logs and understand production integrations
• Escalation and incident management experience
• Experience collaborating with sales and engineering
• Ability to conduct MBRs and QBRs

Benefits

• Equity
• Benefits
• Office in Levi's Plaza, San Francisco