VP, Implementation Services

Build and scale zerohash’s Implementation Services function, personally manage complex customer implementations, and create the systems, processes, methodology, tooling, organizational structure, metrics, and team needed to support global growth and accelerate time to value.

Responsibilities

• Personally own project management and hands-on implementations for strategic and complex customer projects.
• Own implementation timelines, scope, risk, quality, and service delivery.
• Build the Implementation Services function, including systems, processes, methodology, tooling, and team structure.
• Define and track implementation metrics such as time to launch, cost, utilization, customer satisfaction, and escalations.
• Feed implementation insights into Sales and Product.
• Coordinate product dependencies, feature scoping, customer expectations, and delivery commitments.
• Communicate implementation roadmaps during the sales process.
• Design the global Implementation Services organization and hiring plan.
• Hire and develop implementation and project management talent.
• Establish tiered implementation engagement models.
• Build repeatable processes, tooling, and knowledge management.
• Own the function’s budget, resourcing, and roadmap.
• Report progress and risk to executive leadership.
• Serve as an executive escalation point for strategic partners.

Requirements

• 10+ years of project management experience.
• Experience leading complex enterprise implementations in financial services, fintech, payments, or enterprise technology.
• PMP, PgMP, or equivalent project management certification.
• Experience implementing or onboarding regulated financial institutions or complex B2B fintech and payments integrations.
• Experience building and scaling an implementation or professional services function.
• Experience hiring and developing globally distributed teams.
• Executive presence with C-suite stakeholders.
• Advanced project management skills and fluency with methodologies and tooling.
• Experience in a high-growth, fast-scaling company.
• Strong cross-functional collaboration skills.
• Understanding of customer journey design.
• Familiarity with embedded finance, digital assets, cryptocurrency, or regulated financial infrastructure.

Benefits

• Healthcare insurance; zerohash covers roughly 100% of employee premiums and a portion of spouse and children coverage for U.S. employees.
• Vision and dental insurance for U.S. employees.
• Chance to earn equity.
• Maternity and paternity leave after six months.
• WeWork All Access Membership.
• WFH yearly stipend.
• L&D yearly stipend after six months.