Vice President of Global Operations

You will design and deploy a centralized automated global operations framework from the ground up. You will build CRM and tracking systems, establish a 24/7 follow-the-sun operating model, optimize client onboarding and lifecycle processes, define operational metrics, oversee compliance and lead multi-region operational teams.

Responsibilities

• Build and scale centralized global operations architecture
• Implement and automate CRM systems and operational tools
• Establish a 24/7 follow-the-sun operating model
• Own and optimize client onboarding and lifecycle operations
• Provide process and metric support for commercial growth
• Establish global KPIs and operational analytics
• Align product technology compliance and customer-facing functions
• Oversee multi-jurisdictional compliance and risk frameworks
• Build mentor and lead multi-region operations teams
• Act as the escalation point for global operational challenges

Requirements

• At least 7 years of senior operations leadership experience
• Experience in high-growth FinTech SaaS or technology-enabled services
• Track record building international operations from the ground up
• Hands-on experience implementing global CRM systems and automated tracking tools
• Experience managing multi-jurisdictional 24/7 operations across Europe APAC and the US
• Strong analytical and systems-oriented approach
• Ability to move between strategic planning and hands-on execution

Benefits

• Comprehensive rewards package