Trust and Safety Operations Manager

You will run the daily Trust and Safety operating floor. You will manage review queues, service levels, escalations, vendor capacity and performance, quality and training programs, capacity planning, reviewer tooling, and reviewer wellness initiatives.

Responsibilities

• Run day-to-day enforcement operations, including queue health, latency, SLAs, and escalations
• Own vendor and BPO performance, capacity forecasting, quality enforcement, contract performance, and site management
• Build and run training, QA, and calibration programs
• Manage capacity planning across headcount, vendor spend, and automation
• Define reviewer workflow tooling requirements and partner with Engineering to deliver them
• Support reviewer wellness and resilience programs

Requirements

• 5+ years in Trust and Safety, content moderation, or CX operations
• 2+ years managing reviewers or vendor teams
• Operational metrics ownership
• Vendor or BPO management
• QA and calibration program experience

Benefits

• Company equity package
• 401(k) with 3% employer match and Roth 401(k)
• Medical, dental, and vision insurance
• 11 paid holidays
• Unlimited PTO and sick time
• 16 weeks of paid parental leave
• Creative education stipend
• Commuter allowance
• In-office lunch five days per week