Trading System Support Analyst

You will provide prompt support to traders by resolving issues, answering questions, and relaying feature requests. You will troubleshoot trading-system problems, document them in a ticketing system, and maintain a knowledge base. You will automate manual tasks, monitor systems and logs, identify root causes, improve support processes, and build tools that detect problems early.

Responsibilities

• Provide support for traders by resolving issues, answering questions, and relaying feature requests
• Handle urgent trading-system issues
• Troubleshoot complex trading-system issues and log them in a ticketing system
• Build a knowledge base of troubleshooting workarounds
• Automate manual tasks, monitor system components, and analyze system logs
• Collect data, identify patterns, and determine root causes
• Recommend and implement improvements to support tools, procedures, and processes
• Build tools to identify potential problems before they occur

Requirements

• Interest in electronic trading or finance
• Technical experience with scripting and troubleshooting using PowerShell, Python, SQL, or similar languages
• Knowledge of Windows and Linux operating systems
• Basic understanding of networking fundamentals
• Ability to perform on-call duties and cover alternate shifts
• Critical thinking and troubleshooting skills
• Ability to balance multiple tasks in a fast-paced environment
• Verbal and written communication skills for technical and non-technical audiences
• Ability to work independently and collaboratively
• Bachelor's degree