Technical Support Engineer L2 Compute

You will serve as the first point of contact and L2 escalation point for compute-related issues. You will triage requests, investigate logs and metrics, troubleshoot Linux, Kubernetes, GPU, cloud, and bare-metal environments, participate in on-call support, maintain runbooks, and improve support processes.

Responsibilities

• Respond to compute-related customer and internal inquiries
• Triage and prioritize requests to meet SLAs
• Gather and analyze logs, error messages, and system metrics
• Provide technical guidance and temporary workarounds
• Troubleshoot Linux, Kubernetes, GPU, TPU, cloud, bare-metal, and HPC issues
• Diagnose performance bottlenecks, hardware failures, and resource contention
• Analyze metrics, logs, and traces to identify root causes
• Participate in on-call rotations for critical compute systems
• Debug Kubernetes pod, node, networking, storage, and resource-management issues
• Troubleshoot Docker and containerd runtime issues
• Collaborate on Terraform, Ansible, and Go-based tooling
• Create and maintain runbooks, playbooks, and internal documentation
• Contribute to post-mortems and train internal teams
• Define and refine compute support processes

Requirements

• 5+ years of system administration, technical support, or infrastructure operations experience in compute-heavy environments
• Linux or Unix expertise, including kernel debugging, performance tuning, networking troubleshooting, and storage management
• Hands-on Kubernetes debugging experience
• Containerization knowledge with Docker and containerd
• Monitoring knowledge with Prometheus, Grafana, ELK, and OpenTelemetry
• Scripting or automation skills in Go, Bash, or Python
• Ability to participate in on-call rotations and meet support SLAs

Benefits

• Healthcare coverage
• Parental leave
• Retirement plans
• Relocation support
• Wellness programs
• Meal allowances
• Transportation allowances