Technical Operations Analyst

The Technical Operations Analyst serves as the primary point of contact for technical onboarding, troubleshooting, partner coordination, and process improvement between external partners and internal systems.

Responsibilities

• Act as the main liaison for partners during technical integration and provide hands-on guidance and support.
• Troubleshoot and resolve technical issues encountered by partners.
• Explain integration requirements, system capabilities, and technical workflows to technical and non-technical stakeholders.
• Monitor integration progress and address potential blockers.
• Bridge communication between external partners and internal engineering or development teams.
• Translate technical concerns into actionable items for developers and relay updates to partners.
• Provide status updates throughout the integration lifecycle.
• Facilitate meetings, discussions, and documentation across teams.
• Identify workflow inefficiencies and recommend improvements.
• Develop and maintain documentation, playbooks, and best practices.
• Standardize processes to improve scalability and consistency.
• Support operational and technical initiatives, including analysis, reporting, and project coordination.
• Assist with testing, validation, and quality assurance for integrations and system updates.

Requirements

• Bachelor's or higher degree in Computer Science, Information Technology, Engineering, or a related field.
• Familiarity with Jira and Confluence.
• Excellent communication and interpersonal skills.
• Experience with at least one backend programming language such as Java, Python, or Node.js.
• Basic understanding of APIs, system integrations, and RESTful services.
• Experience with debugging, troubleshooting, and log analysis.
• Familiarity with SQL and basic database concepts.
• Experience working with cross-functional teams in a fast-paced environment.
• Strong problem-solving, analytical, organizational, and prioritization skills.
• Experience in technical support, operations, or integration roles is a plus.
• Exposure to Agile or Scrum methodologies is an advantage.
• Willingness to learn new technologies and adapt to changing requirements.
• Experience in fintech, SaaS, or similar technology-driven industries is a plus.

Benefits

• Cross-functional collaboration intended to improve customer experience.
• Career advancement opportunities in a fast-growing organization expanding beyond APAC.
• A culture that welcomes data-backed ideas and meaningful improvements.