Technical Customer Success Manager API

You will own a portfolio of API customers, guide evaluations and production adoption, investigate technical questions, lead migrations and enablement, manage product-change communications, improve customer-success programs, and bring customer feedback into product planning.

Responsibilities

• Own customer relationships across onboarding, adoption, retention, and expansion
• Understand customer use cases, integrations, and success criteria
• Help customers evaluate APIs and establish paths to production
• Use account and product data to identify adoption risks and growth opportunities
• Investigate technical questions using API documentation, requests, and usage data
• Lead endpoint migrations, product rollouts, and customer enablement
• Manage communications for product changes, deprecations, and outages
• Build and improve API customer success playbooks
• Partner on renewals and expansion opportunities
• Bring customer feedback into product planning and documentation

Requirements

• Customer success
• Technical account management
• Solutions engineering
• API
• API documentation
• API request
• API response
• Integration
• Customer retention
• Customer growth
• Python
• SQL
• AI
• Search
• Retrieval
• Agent
• Cloud infrastructure

Benefits

• Equity
• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits
• Fitness benefits
• Commuter account
• Dependent care account