Technical Account Manager

You will serve as a trusted technical advisor for strategic industrial accounts in manufacturing, energy, and supply chain. You will align customer business goals with AI solution strategies, develop long-term technical roadmaps, lead demonstrations and proof-of-concept initiatives, and coordinate technical resources to support solution delivery and ongoing optimization.

Responsibilities

• Build relationships with technical and operational decision-makers at industrial customer accounts
• Align executive business outcomes with the technical feasibility of AI solutions
• Collaborate with Sales Account Managers to define technical account plans
• Develop multi-year AI roadmaps for industrial processes and operations
• Adapt solution blueprints to customer operational and compliance requirements
• Maintain expertise in industrial trends, AI offerings, and relevant standards
• Lead technical coordination across solution architects, data engineers, product teams, and delivery partners
• Assess feasibility for AI deployments, edge hardware integration, retrofits, and facility enhancements
• Lead technical presentations, workshops, and proof-of-concept initiatives
• Translate AI concepts into outcome-oriented proposals for engineering, IT, and executive stakeholders
• Identify early engagement opportunities in expansion, modernization, and supply chain optimization programs
• Enable long-term customer value through scalable AI integration, lifecycle support, and continuous optimization

Requirements

• 8+ years of experience in account management, solution engineering, technical account management, or technical sales within manufacturing, energy, supply chain, or industrial enterprise software
• Understanding of industrial and supply chain systems, including PLCs, edge computing, network architectures, sensor networks, SCADA, MES, and WMS/TMS systems
• Ability to translate complex operational needs into technical AI solutions
• Ability to travel up to 30% domestically, with occasional international travel

Benefits

• Comprehensive health, dental, and vision benefits package
• 401(k) match for U.S.-based employees
• $200/month Health & Wellness stipend
• $500/year Function Health subscription for U.S.-based employees
• Free parking for in-office employees
• Flexible Time Off
• Parental leave for eligible employees
• Supplemental life insurance