Technical Account Manager

You will own the technical success of customer compute deployments from provisioning through steady-state operations. You will lead implementation, integration, testing, optimization, escalations, and delivery for GPU and CPU clusters. You will work across technical stakeholders to improve performance, reliability, capacity, and customer outcomes.

Responsibilities

• Lead compute system design validation, integration, performance tuning, and optimization
• Act as the primary technical contact for customer compute infrastructure
• Lead implementation, integration testing, provisioning, and go-live activities
• Provide expertise on GPUs, CPUs, networking, and data center connectivity
• Handle technical escalations, root-cause analysis, and troubleshooting
• Ensure SOW and SLA compliance
• Coordinate end-to-end delivery with technical teams
• Participate in verification testing, performance characterization, and reliability assessments
• Support capacity scaling and new customer use cases
• Mitigate risks and ensure on-time deliverables

Requirements

• Bachelor’s degree in computer science, electrical engineering, computer engineering, or a related technical discipline
• 7+ years of hands-on professional experience in large-scale compute, data center, or hyperscale infrastructure
• Experience leading technical implementations involving GPUs, CPUs, and high-performance systems
• Willingness to travel up to 25%
• Availability to work extended hours and weekends as needed
• U.S. citizenship, U.S. nationality, lawful permanent residency, refugee or asylee status, or eligibility to obtain required U.S. Department of State authorizations