Systems Support Engineer

You will investigate and triage customer issues, deploy fixes and mitigations, perform field hardware repairs, and test new software. You will lead customer-site deployment and support, coordinate escalations with Engineering and Applications teams, improve robotic performance, and prepare technical customer presentations.

Responsibilities

• Lead in-field deployment and support of robotic systems
• Investigate, triage, and resolve customer issues
• Coordinate production-blocking issue resolution with Applications and Engineering teams
• Execute field hardware repairs
• Deploy and test new software
• Improve robotic performance and test new tasks
• Support customer experience
• Prepare technical customer presentations

Requirements

• BS or MS in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, or a related field
• At least 3 years of experience in a customer-facing applications engineering, deployment, solutions engineering, or similar role
• Experience in at least two of machine learning, motion planning, robotics, computer vision, or control
• Experience in product engineering, applications engineering, solutions engineering, sales engineering, or forward deployed engineering
• Experience with API integrations for support tooling development
• Ability to travel at least 75% of the time
• Availability for a flexible schedule, including weekends, nights, and on-call hours
• Familiarity with Linux, Unix, or Robot Operating System
• Communication and project management skills

Benefits

• Equity
• Medical insurance
• Dental insurance
• Vision insurance
• Commuter benefits
• Flexible paid time off
• Catered lunch
• 401(k) matching