System Engineer GIOC

You will monitor compute, storage, operating system, and virtualization health signals; triage and classify incidents; execute approved runbooks; document actions; and escalate issues outside L1 scope. You will maintain shift logs, communicate incident status, contribute to incident reviews, and identify opportunities for alert tuning and automation.

Responsibilities

• Monitor systems-estate health signals across compute, storage, operating systems, and virtualization
• Acknowledge alerts and incidents within first-response SLA targets
• Review alerts, recent changes, and the CMDB before acting
• Classify incidents by severity, customer impact, and owning tower
• Route tickets to the correct tower or escalation path
• Execute documented runbooks and permitted L1 actions
• Document actions and supporting evidence in incident tickets
• Escalate unresolved or out-of-scope issues to Senior Engineers with complete handoffs
• Initiate and support major-incident bridges
• Maintain shift logs, ticket updates, incident timelines, and handover notes
• Communicate incident status to stakeholders and customers
• Identify recurring alerts for tuning and automation
• Improve runbooks and knowledge-base articles
• Participate in post-incident and trend reviews

Requirements

• Relevant graduate or engineering degree
• 3–5 years of systems administration experience
• Linux and Windows knowledge
• Operating system processes, services, and log analysis
• Compute, storage, virtualization, VM, hypervisor, and basic networking knowledge
• Incident-management and severity-based triage knowledge
• Monitoring, observability, alerting-console, and ITSM exposure
• Written documentation and escalation communication skills
• Ability to work rotational 24x7 shifts, including nights, weekends, and holidays
• English verbal and written communication

Benefits

• Annual medical insurance stipend
• 9 company-paid holidays
• Generous leave policy
• One month paid sabbatical every 5 years
• Anniversary bonus each year
• Professional development reimbursement
• Internet reimbursement
• Fitness membership reimbursement
• Company-paid Wellable subscription