Support Specialist Complaints Lithuanian
Posted Updated
Description
You will handle formal complaints within regulatory deadlines, investigate and resolve issues, improve internal procedures, maintain accurate complaint records, and collaborate with internal teams and regulatory bodies. You will also perform root-cause analysis, support quality control, monitor compliance requirements, and help deliver clear and fair complaint resolutions.
Responsibilities
- Handle incoming formal complaints within regulatory deadlines
- Identify analyse and resolve issues
- Set up and improve internal procedures
- Promote the fair treatment of customers
- Organise and maintain a central data archive
- Collaborate with Product and Quality Assurance teams
- Take ownership of problems policies and procedures from end to end
- Stay up to date with industry regulations and compliance requirements
Requirements
- Bachelor's degree with at least a provisional certificate
- At least 18 months of customer service experience
- C1+ English fluency
- C1+ Lithuanian fluency
- Excellent communication skills
- Ability to explain complex issues clearly
- Numeracy analytical and IT skills
- Attention to detail
- Empathy and commitment to helping people
- Drive self-motivation and a flexible team-player attitude
- Independent problem-solving approach
Benefits
- Flexibility to work from home the office or abroad
- Revolut Metal subscription with perks
- Exciting events year-round