Support Engineer

You will maintain and optimize IT infrastructure, Linux systems, networks, audio/video systems, and end-user devices. You will configure network equipment, segment lab networks, audit sites, provision employee accounts and hardware, support onsite users, manage device lifecycles, and automate internal workflows.

Responsibilities

• Implement, maintain, and optimize IT infrastructure
• Configure and troubleshoot switches, routers, firewalls, VLANs, and wireless systems
• Design and maintain segmented lab networks
• Audit temporary-office technical infrastructure and implement security and stability improvements
• Provision accounts, hardware, and system access for employees
• Manage device imaging, configuration, and lifecycle
• Support onsite employees with hardware, software, and connectivity issues
• Develop productivity automations and internal tooling

Requirements

• Strong Linux administration, scripting, and troubleshooting knowledge
• Working knowledge of macOS and Windows
• Networking experience with routing, switching, VLANs, firewalls, and wireless systems
• At least five years of technical support experience in an enterprise or lab environment
• Scripting and automation proficiency using Python, Bash, or similar tools
• Experience with CI/CD pipelines, infrastructure as code, and workflow automation
• Analytical and problem-solving skills