Support Engineer

You will own technical support requests from developers and enterprise customers through resolution. You will investigate issues across SDKs, the CLI, API, and platform using logs, traces, metrics, and source code. You will reproduce bugs, manage account operations, improve documentation, develop AI-agent support tooling, and relay customer needs to product and engineering.

Responsibilities

• Own technical support threads from first reply through resolution
• Debug issues across Python and JavaScript/TypeScript SDKs, CLI, API, and the platform
• Use logs, traces, metrics, and source code to investigate issues
• Reproduce customer problems and create actionable engineering bug reports
• Handle limits, beta access, billing, and usage questions
• Fix documentation that prevents customers from self-serving
• Build skills, knowledge, and automations for AI support agents
• Bring customer feedback to product and engineering

Requirements

• Use AI tools such as Claude Code, Codex, Cursor, or similar
• Write clear, accurate English
• Use Linux and the command line
• Read logs to identify failures
• Read and write Python or TypeScript/JavaScript to reproduce bugs
• Understand DNS, HTTP, ports, containers, or VMs

Benefits

• Equity
• Healthcare insurance
• Vision insurance
• Dental insurance
• Unlimited PTO
• 401k
• In-office employee perks
• One work-from-home day per week