Support Engineer AI Server Systems

You will maintain, inspect, troubleshoot, and repair AI servers, GPU clusters, storage, and network equipment. You will perform on-site diagnosis and repairs, monitor operations and analyze logs, prepare incident reports, update firmware and drivers, conduct preventive maintenance, manage spare parts, and support installations and relocations.

Responsibilities

• Maintain, inspect, and respond to failures in AI servers, GPU clusters, storage, and network equipment
• Perform first-line diagnosis, on-site repairs, and component replacements
• Monitor operating status and analyze logs using NOC and remote monitoring tools
• Prepare incident reports and communicate with stakeholders
• Update firmware, BIOS, and drivers
• Plan and conduct customer inspections and preventive maintenance
• Coordinate escalations with engineering and support departments
• Manage maintenance inventory and coordinate replacement-part delivery
• Support and lead on-site installation and relocation work
• Communicate in Japanese and English

Requirements

• Experience maintaining x86 or GPU servers
• Hardware fault-isolation skills for power, memory, storage, PCIe, and GPUs
• Linux experience with Ubuntu, RHEL, or CentOS
• Network knowledge including L2/L3, TCP/IP, DHCP, and IPMI
• Customer-site technical support or on-site support experience
• Experience creating failure-response and maintenance documentation
• Experience using IPMItool, smartctl, and nvidia-smi
• Ability to read English manuals and communicate with overseas support
• English conversation ability for engineer Q&A
• Eligibility to access U.S. export-controlled technology