Support

You will help develop the knowledge base and support website, gather user feedback and questions, and create support articles. You will answer user queries through Zendesk, Telegram, and Twitter. You will respond to technical customer inquiries by email, create educational resources, and work with product and engineering functions to prioritize and implement user feedback.

Responsibilities

• Develop support knowledge-base articles
• Develop the support website
• Gather user feedback and questions to create support articles
• Answer user queries through Zendesk
• Answer user queries through Telegram
• Answer user queries through Twitter
• Answer technical customer inquiries by email
• Create educational resources
• Work with product and engineering functions to prioritize and implement user feedback

Requirements

• 1+ years of support experience, preferably in the video-game or Web3 industry
• Knowledge of cryptocurrency, NFTs, and blockchain technology
• Written and verbal communication
• Technical customer support
• Educational resource creation
• User-feedback management

Benefits

• Fully remote work with flexible hours
• Unlimited vacation
• $BEAM tokens
• Annual company retreat