Supervisor Child Safety Operations
Posted Updated
Description
You will lead onsite child safety analysts across shifts, handle high-risk escalations, and own NCMEC reporting decisions. You will improve automation, analyze operational data, manage dashboards and performance, coach analysts, and coordinate with Legal, Policy, HR, and law-enforcement response teams.
Responsibilities
- Lead the Austin-based Child Safety analyst team across shifts
- Handle complex, urgent, and high-profile child safety escalations
- Own NCMEC reporting decisions and ensure enforcement decisions meet legal obligations
- Respond to viral incidents and emerging abuse trends
- Partner with program leads to calibrate classifiers and improve automation
- Lead automation evaluations, audits, and labeling
- Use SQL, Python, and LLM-powered agents to analyze operational data and improve processes
- Manage dashboards, KPIs, backlog, and escalation queues
- Maintain shift handovers, process documentation, and performance trackers
- Coach and mentor analysts
- Manage team performance and address underperformance
- Partner with HR, workforce management, Legal, Policy, and Safety teams
Requirements
- 5+ years of experience in online child safety, Trust and Safety operations, criminal investigations, or a related field
- 2+ years of team leadership or supervision
- Expertise investigating CSAM, CSE, grooming behaviors, and child safety risks in AI-generated content
- Knowledge of NCMEC reporting and legal obligations for protecting minors
- Crisis and escalation management skills
- Experience using LLMs, SQL, or Python for data analysis
- Ability to work onsite in Austin, Texas, support shifts, and travel occasionally