Strategic Technical Account Manager GPU

You will lead post-sales technical success for customers running large-scale GPU workloads. You will guide cluster architecture and onboarding, optimize performance, manage technical account strategy and escalations, support account expansion, and provide product feedback.

Responsibilities

• Lead GPU customer onboarding and workload architecture
• Advise on GPU cluster topology, networking, and storage requirements
• Guide GPU selection and configuration for AI workloads
• Support distributed training frameworks and Kubernetes and SLURM environments
• Identify performance bottlenecks and recommend tuning
• Evaluate cost and performance tradeoffs
• Own technical strategy for assigned GPU and AI accounts
• Host technical reviews and optimization sessions
• Coordinate high-urgency incident resolution and customer communications
• Identify expansion opportunities and support technical validation
• Provide feedback on GPU, networking, storage, and AI platform offerings

Requirements

• 2–5+ years as an AI or ML engineer, MLOps practitioner, technical account manager, HPC engineer, or solutions engineer
• Knowledge of NVIDIA and AMD GPU architectures, CUDA, ROCm, distributed training, and ML frameworks
• Experience with Linux tuning and InfiniBand or RoCE networking
• Experience with high-performance storage systems
• Ability to communicate technical concepts to executive and engineering audiences
• Experience supporting hyperscale, AI lab, or large-cluster deployments
• Cloud Native Computing Foundation Certified Kubernetes Administrator certification

Benefits

• 100% company-paid medical, dental, and vision insurance premiums
• 401(k) matching of 100% up to 4% with immediate vesting
• $2,500 annual professional development reimbursement
• 11 holidays, paid time off accrual, and PTO rollover
• Increased PTO at three- and ten-year anniversaries
• One-month paid sabbatical every five years
• Annual anniversary bonus
• $500 first-year remote-office stipend and $400 annually thereafter
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month
• Company-paid Wellable subscription