Strategic Accounts Manager

You will own strategic customer relationships across onboarding, adoption, retention, and expansion. You will advise operational and executive stakeholders, drive customer value and ROI, close expansion opportunities and renewals, develop account growth strategies, run QBRs and EBRs, translate customer needs into product roadmap input, and build customer-success processes and playbooks.

Responsibilities

• Own strategic customer relationships across onboarding, adoption, retention, and expansion
• Advise operational and executive stakeholders
• Drive customer value realization and ROI
• Identify and close expansion opportunities and renewals
• Develop tailored go-to-market and account growth strategies
• Partner with Product, Engineering, and Operations on roadmap input
• Build Customer Success processes and playbooks

Requirements

• Understanding of intralogistics, automation, robotics, or industrial technology
• Experience managing and growing enterprise or strategic accounts
• Experience in a scale-up or fast-growing environment
• Ability to drive commercial expansion and customer outcomes
• Technical affinity or engineering background
• Communication and stakeholder management skills
• Fluent English
• Willingness to travel up to 50%

Benefits

• Wellpass gym membership
• Flexible remote or hybrid work schedule from the Stuttgart area
• Company car
• Bonus options