Strategic Account Manager

You will spend significant time with customers supporting live demonstrations, pilots, and on-site deployments. You will capture and translate customer feedback into actionable commercial and product insights, manage strategic accounts and post-demo follow-up, coordinate with field operations, maintain opportunity records, contribute to forecasts and account planning, and represent the role at customer and industry events.

Responsibilities

• Support live demonstrations, pilots, and on-site deployments
• Act as the primary customer-facing representative during trials
• Build relationships with farmers, growers, and enterprise operators
• Coordinate demonstrations and resolve issues with Field Operations
• Translate field learnings into actionable insights for product, engineering, and sales leadership
• Conduct post-demo follow-up and progress commercial opportunities
• Manage strategic accounts through pilots, expansions, and adoption
• Maintain customer feedback and opportunity tracking in HubSpot and Google Suites
• Participate in account planning, forecasting, and pipeline reviews
• Represent the role at field days, customer sites, grower meetings, and industry events

Requirements

• 4–7 years of experience in sales, account management, customer success, or field-facing roles
• Experience working in field, farm, test-site, or operational environments
• Ability to communicate with operators, enterprise stakeholders, and executives
• Experience supporting technical demonstrations or pilots with engineering or field functions
• Ability to manage multiple accounts and field activities
• Experience tracking opportunities, feedback, and outcomes
• Willingness to travel up to 50% of the time
• Proficiency with Google Workspace, PowerPoint, Slack, HubSpot, CRM systems, and sales tools

Benefits

• 100% covered medical, dental, and vision insurance for the employee
• Commuter benefits
• Flexible Spending Account
• Life insurance
• Short-term and long-term disability insurance
• 401k plan
• Stock options