Strategic Account Director

Own strategic relationships for one to three enterprise or public-sector accounts, lead business reviews and success planning, monitor account health, coordinate delivery across teams, translate client needs into requirements, identify expansion opportunities, and lead renewals and commercial conversations.

Responsibilities

• Serve as the primary relationship manager for one to three enterprise or public-sector strategic accounts.
• Be physically present with client teams in Seattle.
• Lead quarterly and semiannual business reviews, success planning, and roadmap alignment with senior stakeholders.
• Monitor account health, risks, and adoption patterns, and build mitigation plans.
• Build and maintain account plans with stakeholder maps, milestones, and value hypotheses.
• Coordinate delivery with Customer Success, Product, Data, and Engineering.
• Translate client needs into clear requirements.
• Document outcomes, wins, and lessons learned.
• Identify expansion paths across use cases, integrations, and adjacent business units.
• Partner with Product to scope expansions.
• Lead renewals and commercial conversations.

Requirements

• 10+ years in enterprise account management, customer success, or client partnerships within B2B technology or data platforms.
• Proven ownership of 7-figure strategic accounts with a record of retention, renewals, and expansion.
• Strong executive presence and consultative communication skills across technical and business stakeholders.
• Program management experience across complex, multi-workstream initiatives.
• Excellent prioritization and decision-making.
• Must be based in the Seattle area or able to commute daily for on-site engagement.
• Background in supply chain, risk, compliance, or trade modernization programs preferred.
• Familiarity with enterprise data, analytics, or AI preferred.

Benefits

• Stock or equity
• Commission
• Uncapped commission
• Competitive compensation
• Strong benefits
• Clear paths to increased responsibility