Staff Partner Engineer

You'll work directly with customers and partners to successfully onboard, partner with, and implement Ripple's solutions. You'll partner closely with Ripple's Product and Engineering teams to bring new products and features to market, collecting, refining, and prioritizing customer requirements along the way. You'll serve as the functional and technical specialist responsible for achieving the business objectives of customers, partners, and Ripple alike. You'll drive the design, deployment, and successful usage of new solutions, breaking project objectives down into manageable tasks and guiding internal and external resources through execution. You'll own the entire delivery life cycle, from training and meetings to testing configurations and launch support, helping customers and partners get the maximum benefit from their implementation. Expect to travel to customer and partner locations (20-30%) when work-related travel resumes.

Responsibilities

• Work directly with customers and partners to successfully onboard, partner, and implement Ripple's solutions
• Partner closely with Ripple's Product and Engineering teams to bring new products and features to market and collect, refine, and prioritize customer requirements
• Serve as the functional and technical specialist to achieve the business objectives of customers, partners, and Ripple
• Drive the design, deployment, and successful usage of new solutions
• Break down project objectives into manageable tasks and guide internal and external resources through execution and progress
• Own the entire delivery life cycle, including training, conducting meetings, testing configurations, and launch support
• Guide customers and partners to achieve maximum benefits from their implementation
• Travel to customer and partner locations when work-related travel resumes (20-30%)

Requirements

• 8+ years of IT/software experience
• Experience working in software solutions and delivery with major global organizations and industry groups
• Ability to enable real-world global use cases with new technologies and innovative thinking
• Strong understanding of network principles and design, with appreciation of financial services networks
• Understanding of market dynamics, challenges, and technological advancements surrounding Ripple and its customers and partners
• Excellent teamwork and interpersonal skills
• Experience driving customer or partner software integration engagements as the go-to person
• Proactive ability to enthuse and lead others
• Ability to analyze and resolve technical issues at network, database, and application levels
• Prior experience with institutional crypto custody solutions is a significant advantage
• Hands-on software development experience, ideally writing production-grade code

Benefits

• Professional development budget
• Bonuses and equity
• Competitive physical and mental healthcare, retirement, family-forming, and family-support benefits
• Employee giving match
• Mobile phone stipend
• R&R days
• Wellness reimbursement and onsite and virtual programming
• Generous vacation policy
• Parental leave and family planning benefits
• Catered lunches and stocked kitchens