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Shield AI

Staff Engineer Mission Systems Fleet Support

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Description

You will serve as the mission-systems subject matter expert for fleet support. You will investigate payload, transponder, and external-interface issues; work with customers and engineering teams to define corrective actions; support validation and field demonstrations; and create technical guidance and troubleshooting documentation.

Responsibilities

  • Lead escalated investigations involving payloads, transponders, and externally connected mission systems
  • Diagnose payload integration and performance issues
  • Troubleshoot mission-data outputs, external interfaces, and system connectivity issues
  • Identify support risks, validation needs, and integration challenges for emerging technologies
  • Work with customers, operators, and maintainers to reproduce issues and define corrective actions
  • Partner with electrical, software, and RF teams on mission-system problems
  • Support lab validation, hardware integration, test readiness, and field demonstrations
  • Create technical guidance, interface notes, troubleshooting procedures, and customer-facing documentation
  • Capture recurring issues and provide lessons learned to product, systems, and design teams

Requirements

  • Bachelor’s degree in Systems Engineering, Aerospace Engineering, Electrical Engineering, or a related discipline
  • 5+ years of experience in payload integration, sensor integration, mission systems, avionics integration, or aircraft systems engineering
  • Experience troubleshooting systems spanning hardware, software, networking, and operational workflows
  • Experience across design, integration, test, and field-support environments
  • Written and verbal communication skills in customer-facing technical settings

Benefits

  • Equity

Skills

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