Staff Customer Success Manager

You will manage enterprise customer relationships from onboarding through offboarding. You will create customer success plans, deliver training, monitor account health and customer goals, coordinate feedback with sales and product, manage renewals, and support account expansion. The role requires extensive customer travel, including international travel.

Responsibilities

• Build and maintain strong customer relationships
• Serve as the primary contact for customer onboarding, training, offboarding, and renewals
• Develop and implement customer success plans
• Conduct regular reviews to ensure customers achieve their goals
• Collaborate with sales and product teams to address customer needs and feedback
• Own and drive contract renewals
• Collaborate with sales to expand revenue

Requirements

• Bachelor's degree in business, engineering, or a related field
• 8+ years of customer success or account management experience
• 3+ years of experience with large enterprise customers
• Experience in revenue renewal and retention for multi-million-dollar contracts
• Experience working in a startup environment
• Communication skills
• Project management skills
• Problem-solving skills

Benefits

• Bonus
• Benefits
• Equity