Solutions Engineer

You will resolve technical support requests, educate customers on using the platform, and assist them through live chat and Zendesk. You will debug complex workflows, support enterprise integrations, gather customer feedback in meetings, and create technical documentation and user guides for new functionality.

Responsibilities

• Resolve technical support requests and educate customers on platform use
• Provide personalized assistance through live chat and manage Zendesk tickets
• Partner with Product Management and Engineering leaders to deliver customer feedback for feature direction
• Participate in customer meetings to understand user needs and preferences
• Create technical documentation and user guides for new product functionality

Requirements

• Interest in solving technical problems for customers
• Engineering education through a bachelor's degree or coding bootcamp
• Experience with JavaScript, Python, or TypeScript
• Familiarity with web technologies, including REST APIs and HTML/CSS
• Strong technical presentation and conversation skills
• Knowledge of current technologies
• Ability to work from the New York office five days per week
• Commitment to the role beyond standard working hours

Benefits

• Equity package
• Bonuses