Solution Consultant Figaro

You will advise clients on Figaro platform capabilities and best practice. You will gather and translate business requirements, support platform implementation and configuration changes, troubleshoot issues, deliver training, and share feedback on client needs.

Responsibilities

• Act as the primary contact for client Figaro queries and platform usage
• Present and demonstrate Figaro capabilities
• Build relationships with client stakeholders and advise on platform functionality
• Support business analysis, workshops, and requirements documentation
• Translate client needs into structured requirements for development teams
• Support implementation of Figaro functionality
• Recommend process improvements and advise on platform configuration and data changes
• Assess impacts on third-party systems and business processes
• Troubleshoot issues and identify practical workarounds
• Deliver client training and knowledge-transfer sessions
• Review documentation and share knowledge internally
• Provide feedback on client usage patterns and requirements

Requirements

• Experience in a consulting, business analysis, development, or similar client-facing environment
• Knowledge and experience of the FNZ Figaro platform
• Experience in wealth management, investments, pensions, life insurance, or financial services
• Requirements gathering and business analysis capability
• Understanding of the relevant regulatory environment
• Experience working directly with customers and stakeholders
• Analytical, problem-solving, and data interpretation skills
• Organisational, administration, and time-management skills
• Written and verbal communication skills
• SQL knowledge and experience
• Experience supporting software implementations or platform change projects
• Knowledge of investment operations and wealth management processes