Service Desk Engineer

You will provide remote and in-person employee support, resolve incidents and service requests, provision and recover devices, support onboarding and offboarding, maintain assets, and support workplace technology. You will also own improvement projects, automate support workflows, maintain knowledge resources, and collaborate with internal partners and suppliers.

Responsibilities

• Provide remote and in-person hardware, software, connectivity, and access support
• Manage incidents and service requests through the ITSM platform
• Resolve Level 1 and Level 2 issues and escalate complex problems
• Maintain support documentation and self-service knowledge articles
• Deliver improvement and automation projects
• Support onboarding, offboarding, access, SSO, and MFA
• Provision, deploy, recover, and manage Windows and macOS devices
• Maintain asset and inventory records
• Support meeting rooms, office technology, and productivity applications
• Follow security, change, and service-management processes

Requirements

• 3+ years of IT support, desktop support, or technology operations experience
• Experience independently delivering improvement projects
• PowerShell, Python, or Bash automation experience
• Windows and macOS troubleshooting experience
• Experience with endpoint-management tools
• Experience with ITSM platforms
• Experience supporting SSO, MFA, and joiner, mover, and leaver processes
• Experience supporting Google Workspace or Microsoft 365
• Knowledge of meeting-room technology and basic networking

Benefits

• Bonus, equity, and/or commission eligibility
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible paid time off
• Parental leave
• Retirement plan participation