Service Desk Engineer

You will provide remote and in-person technology support, resolve Level 1 and 2 issues, and manage incidents and requests. You will provision and recover devices, support onboarding and offboarding, maintain assets and workplace technology, improve knowledge management, and deliver automation projects across IT workflows.

Responsibilities

• Provide remote and in-person hardware, software, connectivity, and access support
• Manage incidents and service requests through the ITSM platform
• Resolve Level 1 and Level 2 issues and escalate complex problems
• Maintain support documentation and self-service knowledge articles
• Identify recurring issues and improve service delivery
• Own improvement projects from problem identification through delivery
• Build automation for support, provisioning, and access workflows
• Manage IT knowledge management and self-service content
• Deliver employee and contractor technology onboarding
• Prepare devices, accounts, and access for new employees
• Complete joiner, mover, and leaver activities
• Provision, configure, deploy, and recover Windows and macOS devices
• Maintain asset and inventory records
• Support meeting rooms, video conferencing, displays, and office peripherals
• Support Google Workspace, Microsoft 365, Slack, Notion, and business applications
• Support audit evidence collection and endpoint-compliance activities

Requirements

• 3+ years of IT support, desktop support, or technology operations experience
• Experience independently delivering improvement projects
• Scripting or automation experience with PowerShell, Python, or Bash
• Windows and macOS troubleshooting experience
• Experience with JumpCloud, Intune, Jamf, or Kandji
• Experience with Jira Service Management, ServiceNow, or Servicely
• Experience supporting SSO, MFA, and joiner, mover, and leaver processes
• Experience supporting Google Workspace or Microsoft 365
• Meeting-room technology and basic networking knowledge
• Communication, prioritization, and customer-service skills

Benefits

• Bonus and equity eligibility
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible paid time off
• Parental leave
• Retirement plan participation