Service Desk Analyst

Position Details:

Title: Service Desk Analyst

Location: Frisco, TX

Duration: 6 month (may extend)

Pay-rate: $15/hour on W2

Job Description:

• Independently resolve tickets within SLA

• Adheres to standard operating procedures / work instructions

• Follow the escalation process

• Follow the shift hand-over process

• Categorizes as per CTI as appropriate

• Update the knowledge base

• Coaching fresher’s to be independent

• Coaching analysts for correct routing of tickets, capturing critical information

• Technically upgrade across versions of environment when required

• Complies to regulatory requirements

• Alert Monitoring

• Ticket Monitoring

To know more on this position or to schedule an interview please contact;

Monil Narayan

973-929-3861