Senior Technical Writer GIOC

You will create and govern operational documentation, architecture and process diagrams, runbooks, training materials, and knowledge-transfer packages. You will facilitate technical workshops, manage documentation reviews, and improve operational readiness.

Responsibilities

• Create SOPs, runbooks, workflows, checklists, RACI artifacts, and operational procedures
• Build runbooks for infrastructure, network, security, datacenter, monitoring, maintenance, failover, and recovery
• Document architecture, dependencies, data flows, integrations, and operational boundaries
• Create process maps, swimlanes, decision trees, escalation workflows, and operating-model diagrams
• Build US-to-India knowledge-transfer packages
• Standardize shift handoffs and communication templates
• Build onboarding and role-based training plans, materials, scenarios, assessments, and readiness checklists
• Partner with engineering subject-matter experts to conduct knowledge transfer
• Build and govern the Confluence knowledge base
• Facilitate workshops and drive review, approval, and publication
• Ensure services meet documentation and operational-readiness requirements
• Use operational feedback to improve documentation and identify AI-assisted knowledge-management opportunities

Requirements

• 5–8+ years of technical writing, technical documentation, knowledge management, or operations-documentation experience
• Experience in cloud infrastructure, NOC, SOC, SRE, DevOps, datacenter, networking, systems, security, or monitoring environments
• Experience creating runbooks, SOPs, workflows, diagrams, and knowledge bases
• Confluence and Jira or ITSM experience
• Familiarity with Visio, Lucidchart, Miro, or similar tools
• Experience creating training and knowledge-transfer materials
• Experience working with technical subject-matter experts
• Written and verbal communication, stakeholder management, and facilitation skills

Benefits

• Annual medical insurance stipend
• 9 company-paid holidays
• Generous leave policy
• One-month paid sabbatical every five years
• Annual anniversary bonus
• Internet reimbursement
• Fitness membership reimbursement
• Company-paid Wellable subscription