Senior Technical Support Engineer
Posted Updated
Description
You will act as the final technical escalation point for complex integrations and infrastructure issues. You will investigate code and distributed systems, build automation and monitoring, lead incident response and root-cause analysis, influence engineering decisions, and mentor support engineers.
Responsibilities
- Troubleshoot complex codebases, distributed systems, and client integrations
- Escalate critical bugs and advocate for architectural improvements
- Build internal tools, scripts, and dashboards
- Create alerts, observability monitors, and runbooks
- Lead critical incident support and root-cause analyses
- Mentor technical support engineers and create training documentation
Requirements
- 5+ years in technical support engineering, solutions engineering, or backend software development
- REST API
- SDK
- WebSocket
- Webhook
- SQL
- Python, JavaScript, TypeScript, or Golang
- AI tooling or LLM API
- Logging and observability platforms
- Ticket tracking
- SLA monitoring
- Technical communication
Benefits
- Healthcare insurance
- Vision insurance
- Dental insurance
- Equity opportunity
- Maternity and paternity leave after 6 months
- WeWork All Access Membership
- Work-from-home yearly stipend
- Learning and development yearly stipend after 6 months