Senior Staff Software Engineer Internal Tools
Posted Updated
Description
You will design the direction and architecture for internal AI operations tooling. You will build agents, workflows, and custom tools; evaluate third-party products; extend self-service deployment capabilities; implement internal APIs, authentication, and MCP patterns; integrate customer-experience systems; and partner with operations stakeholders to identify and solve new challenges.
Responsibilities
- Build agents, workflows, and custom tools for non-engineering teams
- Evaluate and integrate third-party tools
- Contribute to the self-service app deployment platform
- Design and implement internal APIs, authentication, and MCP patterns
- Extend systems beyond the Django monolith
- Integrate and scale customer experience systems such as Zendesk
- Partner with customer experience, legal, finance, people, and content operations stakeholders
Requirements
- 5–7+ years of full-stack software engineering experience
- Experience building, maintaining, and supporting internal tools or systems
- Agentic coding practices and tools
- Experience in early-stage 0→1 environments
- Agent frameworks such as LangGraph
- Evaluation or observability tools such as LangSmith and Braintrust
- Support tooling, CRM systems, or workflow automation platforms
- Eligibility to work in the US
Benefits
- Equity package
- 401(k) with 3% employer match
- Roth 401(k)
- Medical insurance
- Dental insurance
- Vision insurance
- 11 paid holidays
- Unlimited PTO
- Sick time
- 16 weeks of paid parental leave
- Creative education stipend
- Commuter allowance
- In-office lunch