Senior Site Reliability Engineer

You will manage compute, storage, and network resource pools that support multi-tenant workloads. You will automate provisioning and configuration, perform capacity and lifecycle management, lead incident response and prevention, create runbooks, execute disaster-recovery testing, and support customers and operations teams.

Responsibilities

• Manage compute, storage, and network resource pools to meet SLA commitments
• Perform capacity planning, performance analysis, patching, upgrades, and firmware management
• Automate provisioning, configuration, and impact mitigation
• Respond to service impacts during business hours and shared on-call rotations
• Lead incident management and impact prevention actions
• Create and maintain documentation, standards, and runbooks
• Train and support operations teams as an escalation resource
• Serve as a senior L3 escalation point and incident manager
• Build and execute disaster recovery testing scenarios
• Work with customers to improve reliability and performance

Requirements

• College diploma or university degree in computer science, engineering, or a related field, or equivalent work experience
• 5+ years of experience operating compute, networking, and storage infrastructure at scale in 24x7 environments
• 5+ years of hands-on experience with production compute technologies
• Experience supporting OpenStack or similar open cloud platforms, or adjacent private cloud stack experience
• Understanding of VLANs, VXLAN, OSPF, BGP, NSX or similar SDN technologies, routing, switching, and load balancing
• Experience with scripting or programming languages for automation and familiarity with database concepts
• Experience with automation and infrastructure-as-code tools
• Ability to travel to data centers as required
• Ability to support critical incidents outside regular business hours