Senior Robotics Field Engineer

You will lead the setup, integration, and maintenance of autonomous forklifts at customer sites. You will troubleshoot hardware, software, networking, and system integrations; manage site configurations; support training and testing; document root causes and operational best practices; and automate repetitive diagnostic work.

Responsibilities

• Lead the setup, integration, and maintenance of autonomous forklifts at customer sites
• Own site technical planning, risks, and go/no-go decisions
• Report fleet adoption, utilization, deployment progress, and technical risks
• Debug Linux, networking, services, logs, telemetry, and integrations
• Perform on-robot hardware repairs, retrofits, and upgrades
• Manage and improve site system configurations
• Integrate with customer warehouse management systems
• Serve as the primary customer contact during deployment through go-live
• Provide customer training on fleet operation and best practices
• Document implementation playbooks, optimization notes, and best practices
• Support on-site product testing and provide detailed feedback
• Write tools and scripts to automate setup and debugging work

Requirements

• Bachelor’s degree or higher in Robotics, Engineering, Computer Science, or a related technical field
• 6+ years of field experience coordinating with customers across robotics hardware, software, and networking
• Customer relationship management skills
• Change management experience
• Industrial automation and industrial machinery repair experience
• Linux command-line, networking, and administration experience
• Python or C++ programming experience preferred
• Written and interpersonal communication skills
• Experience with office productivity tools
• Ability to automate repetitive tasks with tools and scripts
• Experience in a full-scale warehouse environment
• Ability to obtain and maintain forklift certification
• Ability to meet stated physical requirements, including lifting and carrying 15 to 44 pounds

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Flexible working schedule
• Daily lunch
• Dinner for late evenings
• Snacks
• Equity