Senior Program Manager Product and GTM Programs

You will connect GTM, Product, and Engineering around customer-impacting changes. You will own large programs end to end, coordinate functional owners, sequence communications, manage risks and escalations, measure outcomes, and build durable operating playbooks and governance.

Responsibilities

• Connect GTM, Product, and Engineering for customer-impacting changes
• Determine customer and partner support needs and identify internal teams to enable
• Own large cross-functional programs from planning through outcome
• Coordinate Product, Engineering, Professional Services, Product Marketing, Partnerships, Operations, and Engagement Managers
• Run program kickoffs and operating cadences and hold owners accountable
• Design coordinated customer and partner communication plans
• Track progress, enforce deadlines, manage escalations, and report risks to senior leadership
• Define program success metrics and lead retrospectives
• Build playbooks, SOPs, and governance cadences

Requirements

• 5–7+ years of program or project management experience owning complex cross-functional programs end to end
• Experience connecting technical and commercial teams
• Technical fluency in enterprise software platforms
• Experience holding teams accountable without formal authority
• Experience creating or improving durable processes
• Strong technical and executive writing skills