Senior Network Operations Analyst

Operate, maintain, and improve logical data and security networks, including edge routers, core switches, and firewalls. Troubleshoot complex incidents, provide L1/L2 and partial L3 support, perform root cause analysis, plan network expansions, maintain documentation, and improve monitoring systems and alerts.

Responsibilities

• Operate and maintain edge routers, core switches, and firewalls
• Troubleshoot and resolve medium- and high-complexity network incidents
• Provide L1/L2 and partial L3 network support to customers and internal teams
• Perform root cause analysis and implement preventive actions
• Plan and support network expansions, topology changes, and capacity improvements
• Maintain network documentation, procedures, and incident records
• Manage and improve network monitoring systems
• Create and tune alerts, graphs, and thresholds

Requirements

• Advanced English communication skills at B2 level or higher
• Bachelor’s degree in Technology, Engineering, or a related field, or equivalent professional experience
• Networking fundamentals and protocols including MAC, VLAN, Trunking, Spanning Tree, ARP, Subnetting, ACLs, DHCP, BGP, OSPF, TCP, UDP, SNMP, NTP, SSH, Ping, and Traceroute
• Production environment troubleshooting experience
• Cisco CCNA certification
• Experience with Juniper, Fortinet, Huawei, or multi-vendor environments
• Experience in ISP, data center, or large-scale infrastructure environments
• Familiarity with Zabbix, Prometheus, Grafana, or LibreNMS
• Experience interacting with carriers and transit providers

Benefits

• Variable and annual bonus based on company and team performance
• Meal voucher
• Wellhub
• Transportation or fuel voucher without discounts
• Health plan
• Dental plan
• Subsidies for education, certification, and English courses