Senior Network Engineer GIOC

You will lead resolution of escalated network incidents across routing, switching, DNS, CDN, load balancing, and connectivity. You will conduct root-cause analysis, implement permanent fixes, lead major-incident response, improve monitoring and automation, maintain runbooks, mentor engineers, and lead post-incident reviews.

Responsibilities

• Own escalated network incidents and drive them to resolution
• Lead complex troubleshooting using packet captures, flow data, routing tables, logs, and change history
• Meet resolution SLA targets and provide incident updates
• Determine root causes and implement permanent fixes
• Partner with engineering specialists, carriers, and peering providers on remediation
• Lead major-incident bridges and document recovery decisions
• Build automation to reduce manual effort and MTTR
• Improve network monitoring, alerting, telemetry, and dashboards
• Author runbooks, SOPs, and knowledge-base articles
• Mentor network engineers and review triage quality
• Lead post-incident reviews and track corrective actions to closure

Requirements

• 5–8 years of network engineering, network operations, or infrastructure operations experience
• Routing, switching, BGP, OSPF, DNS, firewall, load-balancing, and CDN expertise
• Packet capture, flow analysis, and routing or peering diagnostic skills
• Complex incident diagnosis, root-cause analysis, and remediation experience
• Python, Ansible, or equivalent network automation and scripting skills
• Monitoring, observability, and ITSM tooling knowledge
• Technical documentation and mentoring skills
• Ability to work rotational 24x7 shifts and on-call coverage
• English communication proficiency

Benefits

• Annual medical insurance stipend
• 9 company-paid holidays
• Leave policy
• One-month paid sabbatical every five years
• Annual anniversary bonus
• Professional development reimbursement
• Internet reimbursement
• Fitness membership reimbursement
• Company-paid Wellable subscription