Senior Legal Counsel

You will lead legal-service transitions, service design, process improvement, and change adoption. You will develop legal-technology, AI, automation, and self-service use cases within governance. You will manage programme delivery, process documentation, controls, knowledge materials, operational data, stakeholder communications, and service-improvement roadmaps.

Responsibilities

• Lead the Hub transition, transformation, and service-enablement portfolio
• Design and mobilize scalable services, processes, controls, documentation, and hand-offs
• Drive responsible AI, workflow automation, self-service, and contract-process optimization
• Coordinate knowledge, templates, playbooks, SOPs, and change-adoption activities
• Use operational data to prioritize improvement and demonstrate benefits
• Own transition plans, governance, milestones, risks, dependencies, and stakeholder communications
• Lead discovery, scope confirmation, process mapping, knowledge transfer, training, readiness assessment, hypercare, and stabilization
• Define entry, exit, and BAU acceptance criteria
• Conduct post-transition reviews and apply lessons learned
• Design intake, triage, workflow, escalation, quality, and control processes
• Create and maintain process maps, SOPs, operating documentation, training packs, and hand-off materials
• Develop and deliver legal-technology, AI, and automation use cases
• Lead workflow automation, self-service, clause automation, abstraction, and AI-agent pilots
• Document use cases, assumptions, risks, testing, and decisions
• Build adoption plans, user testing, benefit measures, and post-implementation reviews
• Own the improvement roadmap and project governance
• Lead change-impact assessment, communications, training, adoption, and reinforcement

Requirements

• Legal qualification and PQE appropriate to a Senior Legal Counsel role
• Substantial experience leading legal-service transitions, transformation programmes, projects, or legal-operations initiatives
• Experience in process design, SOPs, controls, knowledge enablement, and organizational change
• Experience developing or implementing legal technology, AI, workflow automation, or self-service use cases
• Programme governance, stakeholder management, risk management, dependency management, and benefits-realization experience
• Commercial-contracting experience
• Experience in financial services, fintech, technology, outsourcing, or another regulated environment is desirable