Senior Engineering Manager
Posted Updated
Description
You will lead and mentor applications engineers supporting autonomy software customers. You will prioritize customer issues, contribute code and technical designs, support pre- and post-sales work, improve documentation and support processes, coordinate product feedback, and track team and customer-engagement metrics.
Responsibilities
- Develop expertise in the Hivemind Autonomy Software Development Kit
- Lead, mentor, and develop autonomy applications engineers
- Manage, prioritize, and delegate customer issues
- Contribute code, designs, solutions, and architecture to projects
- Support business development in pre-sales and post-sales activities
- Provide technical assistance, troubleshooting, and onboarding support
- Improve user guides, FAQs, and knowledge bases
- Escalate and resolve complex customer issues
- Coordinate customer feedback with product development, sales, and customer success
- Set performance goals and conduct evaluations
- Improve support processes and report engagement and resolution metrics
Requirements
- Bachelor's degree in Aerospace Engineering, Computer Science, or a related field
- 10+ years of industry experience
- 5+ years in a customer-facing engineering role
- 5+ years as an engineering manager
- Software engineering
- C++
- Python
- Problem-solving
- Communication
Benefits
- Bonus
- Benefits
- Equity
- International premium
- Hardship differential
- Cost of living differential
- Living quarters allowance
- Foreign service transfer allowance
- International benefits
- Visa assistance
- Relocation assistance