Senior Customer Success Manager

You will own strategic enterprise accounts and drive their expansion, adoption, and long-term growth. You will interpret usage data, build stakeholder relationships, identify new use cases, lead commercial conversations, support renewals, and work with product and engineering to remove adoption blockers.

Responsibilities

• Own strategic enterprise accounts
• Drive account expansion and long-term growth
• Grow product usage across teams, geographies, and use cases
• Build relationships with technical, operational, and executive stakeholders
• Interpret usage data and identify account trends
• Develop proactive growth strategies
• Partner with product and engineering to unlock use cases and remove adoption blockers
• Lead account planning, expansion strategy, commercial conversations, and renewal contributions

Requirements

• 5–10+ years in strategic account management, enterprise sales, or commercial customer success
• Experience driving expansion and growth in large, complex accounts
• Commercial mindset
• Experience with data, dashboards, and usage metrics
• Ability to influence stakeholders across large organisations