Senior Agent Architect

You will design end-to-end architectures for enterprise AI agent deployments and connect platforms with CRM, ERP, ticketing, and contact-center systems. You will configure API integrations, test reliability and agent performance, advise customers, design prompts and conversational flows, refine voice output, and document best practices.

Responsibilities

• Design end-to-end solution architectures for AI agent deployments
• Build and configure integrations using integration platforms and APIs
• Collaborate on complex custom integration scenarios
• Test architecture, integration reliability, and AI agent performance
• Resolve deployment blockers with internal stakeholders and customers
• Scope deployments and provide architecture advice to customers and partners
• Design LLM prompts and conversational components
• Fine-tune conversational flows and voice output
• Document best practices and product capabilities

Requirements

• 3+ years of enterprise customer-facing experience in solution architecture, systems architecture, or enterprise integration
• Systems thinking and complex technical problem-solving
• Experience with large-scale SaaS implementations
• REST API design
• JSON
• XML
• Postman
• OAuth
• API key
• JWT
• API documentation
• Data transformation
• Field mapping
• Risk assessment
• Project management
• Stakeholder management
• LLM
• Prompt engineering
• A/B testing
• Italian
• English