Robotics Field Service Technician

Formic is hiring a Robotics Field Service Technician for its Fleet Operations team. The role works in live manufacturing environments to maintain robotic cells, restore production, document service activity, and improve system reliability.

Responsibilities

• Execute scheduled preventive maintenance on robotic manufacturing cells.
• Perform directed corrective maintenance and repairs.
• Respond to on-site service calls and escalate complex issues to engineering.
• Provide technical support to customer operators and maintenance teams.
• Log service activity, asset updates, and spare-part requirements in CMMS systems.
• Coordinate field schedules and logistics with customers and internal stakeholders.
• Monitor system performance and report anomalies.
• Document service work and follow-up actions.
• Identify recurring issues and failure patterns for engineering review.
• Build professional relationships with plant managers and site personnel.
• Follow LOTO, safety, and industrial compliance standards.
• Support root-cause analysis, audits, and continuous improvement initiatives.
• Develop technical skills across robotics, controls, networking, and industrial systems.

Requirements

• 2+ years of hands-on field service or maintenance experience with robotic or industrial automation systems.
• Troubleshooting experience across electrical, mechanical, PLC, or robotic control systems.
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
• Experience using CMMS platforms.
• Ability to travel locally up to 80% and overnight up to 50%.
• Clear written and verbal communication skills.
• Strong commitment to safety and checklist-driven execution.
• Ability to follow detailed instructions and complete directed tasks with minimal oversight.
• Experience with Fanuc, KUKA, Yaskawa, ABB, or Universal Robots is a plus.
• Familiarity with palletizing, case packing, pick-and-place, or conveyor systems is a plus.
• Manufacturing experience and prior customer-facing field experience are advantages.
• Spanish proficiency is a plus.

Benefits

• Formic stock option program.
• Medical, dental, and vision insurance.
• 99% employee premium coverage and 75% dependent coverage.
• Employer-paid FSA, DCFSA, life insurance, and disability insurance.
• Employee Assistance Program.
• Up to 12 weeks of paid parental leave.
• Company-sponsored 401(k).
• Home office stipend for eligible fully remote and hybrid employees.
• Monthly cell phone reimbursement.
• 15 days of paid time off plus company holidays.